In-app support tickets
The fastest channel, and the only one where we can see your account context: your rules, your alerts, your billing. Open the app, then Support. Pro members are answered first.
Open the app →For anything else: partnerships, press, prop firms, a question before you sign up, or an account you can no longer log in to. Plain email, read by the team, not a bot.
admin@p4provider.com →The P4 Provider desk answers for Trading Ward too, in English or Urdu. Best for quick questions; account-specific issues will be moved to a ticket so nothing gets lost.
+92 328 8855333 →Monday to Saturday, 9:00 to 18:00 PKT. Messages sent outside hours are answered the next working day, within the 24-hour promise.
Disconnect an account and monitoring stops instantly. For deletion of your connections, rules and events, use Settings in the app or email us; see the privacy policy.
Three questions make up most of our inbox. The answers are already online:
- •"Can Trading Ward close my trades?" Crypto: never, structurally. MT5: only on demo accounts, only through your own terminal. The security section has the whole story.
- •"Why does loosening a rule take 24 hours?" Because the person who set the rule was calm. Tightening is always instant. Explained in the FAQ.
- •"How do I connect my account or the MT5 EA?" Step by step, with screenshots, in the in-app Guide: open the app, then Guide.